Shipping & Delivery
GER: 2-4 business days
EU: 2-8 business days
Non-EU: 4-12 business days
You will receive a tracking link from DHL with your shipping confirmation. You will be informed by email about every step your package takes and can track the delivery live on the day of arrival.
If the status does not change after more than 3 working days, please feel free to contact our customer service.
As long as you have not yet received a shipping confirmation, you can change/cancel your order.
Please contact our customer service for this.
As long as you have not yet received a shipping confirmation, you can change your delivery/billing address by sending a message to our customer service.
Your order number is at the very top of every email you receive from us regarding your order.
Returns & Refunds
For returns/exchanges, please use exclusively our returns portal. Return requests sent via email will not be answered.
You can test any ordered garment for up to 100 days. Please note that we only accept returns of garments that still have all labels intact, have not been washed, and show no signs of heavy wear.
In the event of a faulty delivery or products, please send a message to our customer service.
Once your return has been processed at our warehouse, we will refund your money to your original payment method within 7 days.
You will receive a link via email that allows you to log into our shop using a one-time password. Your store credit will then be automatically applied at checkout.
Please ensure that you use the exact same email address you used when placing your order with us.
Important information about Serino
Wood fibers are cellulose-based natural fibers known as modal or lyocell. They consist of renewable raw materials, are produced in an environmentally friendly manner, and are biodegradable.
We use wood fibers like modal and lyocell instead of polyester.
These fibers wick moisture away from the body quickly, keeping the surface drier. This is where odor-causing bacteria usually develop.
The antibacterial effect comes from the fiber structure itself. Wood fibers are smoother and less porous, making it harder for bacteria to adhere and multiply.
Polyester retains moisture and promotes exactly these bacteria. That is why odors develop more quickly there.
Serino is a German company based in Berlin. It was founded by a former competitive golfer. Our warehouse is located in Brandenburg, and all products are shipped from there.
Any questions?
Write a message to our customer service. We will get back to you shortly.
